Before You Book

 

Level Up EXP Ltd
Trading as Level Up Autos

To ensure a smooth experience and the best possible results, please read the following information before booking your appointment.

1. Review Our Terms & Policies

Before confirming your booking, we recommend reading our:

• Terms of Service

• Refund & Warranty Policy

• Privacy Policy

• Aftercare Guides

By proceeding with a booking, you agree to the relevant policies and terms relating to the services provided.

2. Deposits

Certain services require a deposit to secure your booking and reserve workshop time.

Vehicle Wrap Services

Vehicle wrap bookings require a material deposit.

As wrap films are ordered specifically for your vehicle, material deposits are non-refundable once materials have been ordered.

Other Services

Selected services may require a booking deposit.

Deposit requirements and refund eligibility will be explained before your booking is confirmed.

3. Vehicle Preparation

We recommend bringing your vehicle in a reasonably clean condition.

Excessively dirty vehicles can:

• Increase installation time

• Reduce installation quality

• Require additional preparation

Where significant cleaning is required before work can begin, additional preparation charges may apply.

4. Vehicle History Disclosure

Please inform us of any known issues before work begins, including:

• Previous wraps

• Paint repairs

• Resprayed panels

• Accident damage

• Corrosion or rust

• Existing paint defects

• Bodywork repairs

This information helps us assess suitability and provide the best possible service.

Failure to disclose known defects may affect warranty coverage and liability.

5. Remove Personal Belongings

Please remove all personal belongings from your vehicle before arrival.

This includes:

• Cash

• Valuables

• Electronics

• Documents

• Child seats (where possible)

• Personal items

While every effort is made to protect vehicles and contents, Level Up EXP Ltd cannot accept responsibility for items left inside the vehicle.

6. Vehicle Collection

We will notify you when your vehicle is ready for collection.

Vehicles should be collected on the agreed completion date wherever possible.

A one-day grace period may be provided at our discretion.

Storage charges of £50 per day may apply from the second day following notification that the vehicle is ready for collection.

7. Inspection & Handover

Upon collection, customers will be given the opportunity to inspect the completed work.

Where applicable, customers may be asked to sign a collection or handover form confirming:

• The work has been inspected.

• Any questions have been answered.

• The vehicle has been collected.

• Aftercare information has been provided.

This process helps protect both the customer and the Company and ensures any concerns can be addressed immediately.

8. Photography & Marketing

We are proud of our work and may photograph or film completed projects for:

• Portfolio use

• Website galleries

• Social media content

• Advertising and marketing

Customers may opt out of promotional photography or video use by informing us before work begins.

We will always respect reasonable privacy requests.

9. Questions Before Booking?

If you have any questions about our services, policies or booking process, we encourage you to contact us before making a booking.

We are always happy to discuss your project and provide guidance on the most suitable options for your vehicle or business.

Level Up EXP Ltd
Trading as Level Up Autos

Email: info@levelupexp.co.uk
Telephone: 07761 654211

Norwich, Norfolk