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Refunds, Deposits & Warranty Policy

 

Level Up EXP Ltd
Trading as Level Up Autos

Last Updated: 19 June 2026

Deposits

Vehicle Wrap Deposits

Vehicle wrap deposits are used to purchase materials specifically ordered for your vehicle.

As these materials are custom ordered and cannot normally be returned to suppliers, all wrap material deposits are strictly non-refundable once materials have been ordered.

Other Service Deposits

Certain services may require a deposit to secure your booking.

Where a refundable deposit applies, the deposit will only be refunded if cancellation is made within the applicable cancellation period.

Deposit requirements will always be communicated before booking confirmation.

Cancellation Policy

Standard Services

A minimum of 72 hours notice is required for cancellation or rescheduling.

Examples include:

  • Window Tinting

  • Detailing

  • Brake Caliper Painting

  • Wheel Services

  • Number Plates

  • Graphics

  • Design Services

Vehicle Wrap Services

A minimum of 120 hours (5 days) notice is required for cancellation or rescheduling.

This allows sufficient time to manage workshop scheduling and material orders.

Late Cancellations

If insufficient notice is provided:

  • Deposits may be forfeited.

  • Material deposits remain non-refundable.

  • Additional charges may apply where materials or labour have already been committed to the project.

No-Show Policy

Failure to attend a booked appointment without prior notice may result in:

  • Loss of any deposit paid.

  • A no-show charge of up to 20% of the agreed service value (where agreed as part of the booking process).

  • Refusal of future bookings.

  • A requirement for a new deposit before rescheduling.

Any rescheduled appointment remains subject to availability.

Vehicle Collection & Storage

Customers are expected to collect their vehicle on the agreed completion date.

A one-day grace period may be provided at our discretion.

Storage charges of £50 per day may apply from the second day following notification that the vehicle is ready for collection.

Vehicles not collected within a reasonable period may incur additional storage, recovery or legal costs.

Workmanship Warranty

We take pride in the quality of our work and provide a 90-Day Workmanship Warranty covering installation-related defects.

This warranty may include:

  • Lifting edges

  • Peeling

  • Significant bubbling

  • Installation-related defects

  • Misalignment caused by installation

  • Faults directly attributable to workmanship

Where a valid workmanship issue is identified, we will repair the affected area free of charge.

Manufacturer Warranties

Material warranties remain the responsibility of the individual manufacturer.

This includes products supplied by brands such as:

  • Hexis

  • Avery Dennison

  • KPMF

  • 3M

Warranty periods and conditions vary between manufacturers.

What Is Not Covered

The following are not covered under our workmanship warranty:

  • Stone chips

  • Road debris damage

  • Impact damage

  • Vandalism

  • Accidents

  • Improper washing techniques

  • Automatic brush car washes

  • Harsh cleaning chemicals

  • Fuel spills

  • Environmental contamination

  • Weather-related damage

  • Wear and tear

  • Third-party modifications

  • Damage occurring after collection not caused by our workmanship

We are also not responsible for:

  • Personal items left inside vehicles

  • Mechanical faults

  • Electrical faults

  • Pre-existing defects

  • Damage resulting from poor paintwork or previous repairs

Paintwork & Existing Damage

Vehicle wraps, graphics and films rely on the condition of the surface to which they are applied.

Customers must disclose:

  • Previous wraps

  • Paint repairs

  • Resprayed panels

  • Accident damage

  • Rust or corrosion

  • Existing paint defects

Vinyl removal may expose existing defects, poor repairs, corrosion or failing paintwork.

Level Up EXP Ltd cannot accept responsibility for issues arising from pre-existing defects or poor substrate condition.

Customer Responsibility

To ensure the best possible results and warranty protection, customers must:

  • Provide accurate information about their vehicle.

  • Follow all aftercare instructions.

  • Inspect completed work upon collection.

  • Raise any concerns promptly.

Failure to disclose known issues or follow aftercare guidance may affect warranty eligibility.

Need Help?

If you have any questions regarding deposits, cancellations, warranties or aftercare, please contact us.

Level Up EXP Ltd
Trading as Level Up Autos & Level Up EXP Ltd

Email: support@levelupexp.co.uk
Telephone: 07761 654211

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