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TERMS OF SERVICE – LEVEL UP EXP LTD

 

Trading as Level Up Autos

Last Updated: 19 June 2026

1. Introduction

These Terms of Service ("Terms") govern all services provided by Level Up EXP Ltd ("Level Up", "we", "us", "our" or "the Company").

By booking, commissioning, purchasing or using any service provided by Level Up EXP Ltd, you agree to be bound by these Terms.

These Terms apply to all services including, but not limited to:

  • Vehicle wrapping

  • Window tinting

  • Vehicle graphics

  • Commercial graphics

  • Architectural window film

  • Signage

  • Design services

  • Branding services

  • Printing services

  • Detailing

  • Wheel refurbishment

  • Brake caliper painting

  • Number plates

  • Tyre lettering

  • Decals

  • Vehicle enhancement services

  • Future products and services offered by the Company

2. Quotations

All quotations are valid for 30 days unless otherwise stated in writing.

Quotations are based on information supplied by the Customer and may be revised if additional work, damage, repairs or requirements are identified during inspection.

Pricing Information

Every project is individually assessed to ensure you receive the most appropriate solution for your requirements. All quotations clearly show labour, materials and VAT (where applicable), with no hidden charges.

Prices may be adjusted where:

  • Vehicle condition differs from that disclosed.

  • Additional preparation is required.

  • Additional labour becomes necessary.

  • Customer requirements change.

  • Material costs change before booking confirmation.

3. Bookings

Bookings may be made through:

  • Email

  • Telephone

  • Social Media

  • Website enquiry forms

  • WhatsApp

  • In person

All bookings remain provisional until confirmed by Level Up EXP Ltd.

Lead times and completion times are estimates only and may vary depending on workload, complexity, weather, supplier availability and other operational factors.

4. Deposits

Vehicle Wrap Material Deposits

Material deposits are strictly non-refundable.

Vehicle wrap films and specialist materials are ordered specifically for each Customer and cannot normally be returned to suppliers once purchased.

Other Services

Level Up EXP Ltd may require deposits for other services.

Deposit requirements will be communicated before booking confirmation.

Refundable deposits may only be refunded where cancellation occurs within the applicable cancellation period.

5. Payment Terms

Payment is due immediately upon completion and prior to collection unless otherwise agreed in writing.

Accepted payment methods include:

  • Bank Transfer

  • Cash

  • Card Payments (where available)

Vehicles, goods and property will not be released until all outstanding sums have been paid in full.

Right of Retention

Level Up EXP Ltd reserves the right to retain possession of any vehicle, keys, parts, goods, documentation or property until all outstanding invoices, storage fees, charges and associated costs have been paid in full.

Interest may be charged on overdue invoices where permitted by law.

6. Cancellations and Rescheduling

Standard Services

A minimum of 72 hours notice is required.

Vehicle Wraps

A minimum of 120 hours (5 days) notice is required.

Failure to provide sufficient notice may result in:

  • Loss of deposit

  • Loss of material deposit

  • Additional charges where materials have already been ordered

No-shows may result in refusal of future bookings.

Rescheduled appointments will be offered subject to availability.

7. Customer Responsibilities

Customers agree to:

  • Provide accurate vehicle information.

  • Disclose accident repairs, resprays, previous wraps and known defects.

  • Ensure vehicles arrive reasonably clean.

  • Remove all valuables and personal belongings.

  • Follow all aftercare instructions.

  • Inspect completed work upon collection.

  • Raise concerns promptly.

Level Up EXP Ltd reserves the right to charge additional preparation fees where excessive cleaning or contamination is present.

Storage charges may apply where collection is delayed.

8. Vehicle Inspection and Existing Damage

A photographic and/or written inspection may be carried out before work begins.

Existing damage may include:

  • Stone chips

  • Scratches

  • Corrosion

  • Paint defects

  • Poor repairs

  • Previous bodywork

  • Faded paint

  • Damaged trim

Photographs and inspection records may be retained by the Company for evidential purposes.

Customers acknowledge that pre-existing defects may affect installation, removal and overall results.

9. Paint and Vinyl Risk Disclosure

Customers acknowledge that vehicle wraps, graphics and film installations rely upon the condition of the underlying surface.

Level Up EXP Ltd cannot guarantee the condition of:

  • Factory paint

  • Resprayed panels

  • Repaired panels

  • Previously wrapped surfaces

  • Aged paintwork

  • Poor-quality paintwork

Vinyl removal may expose existing defects including:

  • Paint lifting

  • Lacquer failure

  • Corrosion

  • Previous repairs

  • Existing damage

Level Up EXP Ltd shall not be liable for damage resulting from pre-existing defects or poor substrate condition.

10. Collection and Storage

Customers must collect vehicles on the agreed collection date.

A storage fee of £50 per day may apply from the second day after notification of completion.

Vehicles not collected within 30 days may be treated as abandoned and the Company reserves all legal rights available to recover:

  • Outstanding invoices

  • Storage fees

  • Recovery costs

  • Disposal costs

11. Warranty

Workmanship Warranty

Level Up EXP Ltd provides a 90-day workmanship warranty covering:

  • Lifting

  • Peeling

  • Significant installation defects

  • Incorrect fitting

  • Installation-related failures

Where a valid workmanship issue exists, we will repair the affected area at no charge.

Manufacturer Warranties

Material warranties remain the responsibility of the manufacturer.

Different materials carry different warranty periods and limitations.

Level Up EXP Ltd does not provide warranties on behalf of manufacturers.

12. Warranty Exclusions

Warranty shall be void where damage results from:

  • Undisclosed repairs

  • Poor paintwork

  • Corrosion

  • Impact damage

  • Stone chips

  • Improper washing

  • Automatic car washes

  • Pressure washing too close to film

  • Harsh chemicals

  • Fuel spills

  • Neglect

  • Abuse

  • Modifications by third parties

Normal wear and tear is not covered.

13. Damage and Liability

Level Up EXP Ltd shall not be liable for:

  • Pre-existing damage

  • Mechanical failures

  • Electrical faults

  • Structural defects

  • Paint failure due to poor substrate condition

  • Customer-owned items left within vehicles

  • Weather-related damage

  • Third-party actions

  • Vandalism

  • Theft

Liability shall be limited to direct losses arising solely from proven negligence by Level Up EXP Ltd.

Any concerns regarding damage must be reported before the vehicle leaves our premises.

14. Design, Branding and Marketing Services

For design, branding, printing, signage, website and marketing services:

  • Proofs must be reviewed by the Customer.

  • Written approval may be required before production.

  • Customers are responsible for checking spelling, measurements, colours and content.

Level Up EXP Ltd shall not be liable for errors approved by the Customer during the proofing process.

15. Photography and Marketing

Unless expressly declined in writing, Customers grant Level Up EXP Ltd permission to:

  • Photograph completed work

  • Film completed work

  • Display completed work

for:

  • Portfolio use

  • Advertising

  • Website content

  • Social media content

  • Marketing materials

No personal information will be published without consent.

16. Company Rights

Level Up EXP Ltd reserves the right to:

  • Refuse service

  • Decline bookings

  • Suspend services

  • Modify procedures

  • Amend pricing

at its sole discretion.

17. Force Majeure

Level Up EXP Ltd shall not be liable for delays or failure to perform due to events outside its reasonable control including:

  • Weather conditions

  • Supplier delays

  • Utility failures

  • Equipment breakdowns

  • Transport disruption

  • Government restrictions

  • Acts of God

18. Intellectual Property

All logos, branding, artwork, designs, website content, photographs and intellectual property remain the property of Level Up EXP Ltd unless otherwise agreed in writing.

No material may be reproduced without permission.

19. Website and Third-Party Links

Our website may contain links to third-party websites.

Level Up EXP Ltd accepts no responsibility for third-party content, products or services.

Use of third-party websites is at the user's own risk.

20. Limitation of Liability

To the maximum extent permitted by law, Level Up EXP Ltd shall not be liable for indirect, incidental, consequential or special damages including:

  • Loss of profits

  • Loss of revenue

  • Loss of business

  • Loss of goodwill

  • Loss of opportunity

Nothing in these Terms excludes liability where such exclusion would be unlawful.

21. Communications

By engaging our services, Customers consent to receiving communications relating to:

  • Quotations

  • Bookings

  • Invoices

  • Service updates

  • Aftercare information

  • Warranty matters

Customers may opt out of marketing communications at any time.

22. Cookies and Website Usage

Our website may use cookies and similar technologies to:

  • Improve functionality

  • Analyse website traffic

  • Enhance user experience

By using our website, you consent to the use of cookies in accordance with our Privacy Policy and Cookie Policy.

23. Changes to These Terms

Level Up EXP Ltd reserves the right to amend these Terms at any time.

Updated versions will be published on our website.

Continued use of our services constitutes acceptance of the updated Terms.

24. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Level Up EXP Ltd
Trading as Level Up Autos & Level Up EXP ltd

Norwich, Norfolk, United Kingdom

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