Privacy Policy – Level Up EXP Ltd
Trading as Level Up Autos
Last Updated: 19 June 2026
Level Up EXP Ltd ("we", "us", "our" or "the Company") is committed to protecting your privacy and handling your personal information responsibly and transparently.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, purchase our products, or use our services.
By using our website or engaging our services, you agree to the practices described in this Privacy Policy.
1. Who We Are
Level Up EXP Ltd operates under the trading name Level Up Autos.
We provide automotive styling, vehicle wrapping, window tinting, graphics, signage, branding, design, architectural window film and related services.
For the purposes of UK data protection legislation, Level Up EXP Ltd is the Data Controller of the information you provide to us.
2. Information We Collect
We may collect and process the following information:
Information You Provide Directly
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Full name
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Email address
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Telephone number
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Postal address
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Vehicle details
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Business information
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Service enquiries
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Booking information
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Payment information
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Photographs or videos submitted by you
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Design briefs and artwork
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Signed forms and agreements
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Correspondence between you and us
Information Collected Automatically
When visiting our website, we may automatically collect:
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IP address
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Browser type
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Device type
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Operating system
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Website usage information
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Referral source
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Cookies and analytics information
3. How We Use Your Information
We use personal information to:
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Respond to enquiries
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Provide quotations
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Manage bookings
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Deliver services
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Produce invoices
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Process payments
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Maintain service records
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Provide aftercare and warranty support
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Improve our website and services
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Prevent fraud and abuse
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Comply with legal obligations
Where consent has been provided, we may also use information for:
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Marketing communications
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Portfolio display
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Social media content
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Website galleries
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Promotional materials
4. Legal Basis for Processing
Under UK GDPR, we process personal data on the following legal bases:
Contractual Necessity
To provide products and services requested by you.
Legitimate Interests
To operate and improve our business, maintain records and prevent fraud.
Consent
Where you have explicitly agreed to marketing communications or promotional use of photographs.
Legal Obligation
Where we are required to retain records for taxation, accounting or legal purposes.
5. Photography, Video and Marketing Content
We may photograph or film completed work for:
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Portfolio purposes
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Social media
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Website content
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Advertising
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Promotional materials
Where images clearly identify an individual, we will obtain consent where required.
Customers may request that their vehicle or project is excluded from promotional use.
We will never publish sensitive personal information without consent.
6. How We Store and Protect Your Information
We take reasonable measures to protect personal information including:
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Secure email systems
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Password-protected accounts
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Encrypted cloud services where available
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Restricted access to business records
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Secure devices and storage systems
Access is limited to authorised personnel and service providers who require access to perform their duties.
7. How Long We Retain Information
We retain information only for as long as reasonably necessary.
In most cases:
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Customer records are retained for up to 6 years.
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Accounting records are retained in accordance with HMRC requirements.
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Marketing consent records are retained until consent is withdrawn.
Information may be retained longer where required by law or where disputes remain unresolved.
8. Sharing Your Information
We do not sell your personal information.
We may share information with trusted third parties where necessary to operate our business, including:
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Payment processors
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Accountants and bookkeeping providers
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Website providers
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Cloud storage providers
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Printing and production partners
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Legal advisers
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Insurance providers
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Government authorities where legally required
All third parties are expected to process information securely and lawfully.
9. International Transfers
Some service providers may store information outside the United Kingdom.
Where this occurs, appropriate safeguards will be implemented to ensure your personal information remains protected.
10. Your Rights
Under UK GDPR, you may have the right to:
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Access your personal information
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Correct inaccurate information
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Request deletion of personal information
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Restrict processing
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Object to processing
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Withdraw consent
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Request a copy of your data
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Lodge a complaint with the Information Commissioner's Office (ICO)
Requests will be responded to within the timeframes required by law.
11. Cookies
Our website may use cookies and similar technologies to:
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Improve website functionality
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Remember preferences
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Analyse website performance
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Improve user experience
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Monitor website traffic
You may disable cookies through your browser settings, although some website features may not function correctly.
A separate Cookie Policy may be provided for additional detail.
12. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices, content or security of third-party websites.
Users access third-party websites at their own risk.
13. Changes to This Privacy Policy
We reserve the right to amend this Privacy Policy from time to time.
Any updates will be published on this page together with a revised "Last Updated" date.
Continued use of our services after changes are published constitutes acceptance of the updated policy.
14. Contact Us
For any privacy-related questions, requests or concerns, please contact:
Level Up EXP Ltd
Trading as Level Up Autos
Email: privacy@levelupexp.co.uk
Telephone: 07761 654211
If you are dissatisfied with how your information has been handled, you may contact the Information Commissioner's Office (ICO):